Returns, Replacements and Refunds

We offer all our customers an easy return policy. Returns can be initiated in case of wrong or damaged product(s) received. In such cases, you can raise a return request for the product(s) within 5 business days of receiving the order.

We also accept partial returns of the order, wherein you can raise a return request for one or all products in your order.

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In case of a request for the replacement, it is subject to the availability of the stock and INR 150 will be charged for re-shipping of the replaced products.

Returns will not be accepted under the following conditions:

• The product is damaged due to misuse/overuse

• Returned without original packaging including, price tags, labels, original packing, freebies, and other accessories or if the original packaging is damaged

• The serial/Batch Number is tampered with.

• Defective products that are not covered under the Seller's warranty

• Product is used or altered

• If the request is initiated after 7 business days of order delivery

• Free product provided by brand Additional Information

• You can expect the receipt of your exchange within 5-7 days.

• INR 150 will be charged as shipping and pickup charges in case of an exchange.

• INR 300 will be deducted from the total refund amount in case of returns of non-damaged and correct products.

• Lost or damaged returns are strictly non-refundable and not eligible for an exchange.

• Nibasu reserves the right to change the policy without any prior notice.