This Refund Policy explains when and how refunds are processed for purchases made through our website.

This policy applies to orders shipped from Delhi, India to eligible destinations in the United States, European Union (EU), and United Kingdom (UK).

This policy should be read together with our Shipping & Cancellation Policy and Return Policy.

1. When Is a Refund Available?

A refund may be available where:

• An order is successfully cancelled before dispatch;

• A returned product is approved for a refund;

• The wrong product was supplied;

• A product arrived damaged;

• A product is confirmed to be defective;

• We are unable to fulfill an order; or

• A refund is otherwise required under applicable consumer protection law.

2. Cancellation Before Dispatch

Customers may request cancellation of an order before it has been dispatched.

If the cancellation request is received and accepted before dispatch, we will cancel the order and issue the applicable refund to the original payment method.

3. Cancellation After Dispatch

Once an order has been dispatched, we are generally unable to cancel the order.

If you no longer wish to receive a dispatched order, you may contact our customer support team and follow the applicable Return Policy where a return is legally permitted.

A refund will not automatically be issued simply because a customer refuses delivery or fails to collect a shipment.

4. Refund After an Approved Return

Where a return is approved and the returned product has been received and inspected, we will determine the appropriate refund.

If a refund is approved, it will generally be issued to the original payment method used for the purchase.

5. Refund for Damaged Products

If a product is confirmed to have been damaged during delivery, we may provide:

• Replacement;

• Full refund; or

• Another appropriate remedy,

depending on the circumstances and applicable law.

6. Refund for Incorrect Products

If we supplied the wrong product, we may provide:

• Replacement with the correct product; or

• Refund for the affected product.

The appropriate resolution will depend on the circumstances.

7. Refund for Defective Products

Where a product is confirmed to be defective, we will provide an appropriate remedy in accordance with applicable law.

Depending on the circumstances, this may include:

• Replacement;

• Refund; or

• Another legally applicable remedy.

8. Refund Amount

Where a full refund is approved, the refund will generally cover the amount paid for the affected product or order, subject to applicable law.

Because our standard shipping is free, there is normally no separate standard shipping fee to refund.

9. Return Shipping Costs

Where the return is due to our error, such as a wrong, damaged, or confirmed defective product, we will determine the appropriate return-shipping arrangement in accordance with applicable law.

For eligible change-of-mind returns, where permitted, the customer may be responsible for return shipping costs unless applicable law requires otherwise.

10. Customs Duties, VAT and Import Charges

Customs duties, import taxes, VAT, brokerage fees, carrier charges, or other government-imposed charges paid directly by the customer may not be refundable by us.

Such charges may need to be addressed directly with the relevant customs authority, tax authority, carrier, or other authorized party, subject to applicable law.

Where we have collected or paid an applicable tax or import charge and a refund is legally required, the applicable amount will be handled in accordance with the relevant rules.

11. Refunds for Unclaimed or Refused Shipments

If an international shipment is refused, abandoned, or returned because the customer:

• Refuses delivery;

• Fails to collect the shipment;

• Fails to provide required customs information; or

• Fails to pay applicable customs/import charges,

any refund will be assessed based on the circumstances and applicable law.

Where permitted by law, applicable return-to-sender, customs, carrier, handling, or other charges incurred may be taken into account when calculating the refund.

12. Refund Processing Time

Once a refund is approved, we will initiate the refund to the original payment method.

The time required for the refund to appear in your account depends on your payment provider, card issuer, bank, or other financial institution.

We do not control the processing time of third-party financial institutions.

13. Partial Refunds

Where appropriate and permitted by applicable law, we may issue a partial refund where:

• Only part of an order is affected;

• A customer retains an affected product;

• A product has minor damage that does not materially affect its use; or

• Another resolution is mutually agreed upon.

14. Refund Method

Refunds will generally be issued using the same payment method used for the original transaction.

Where the original payment method cannot reasonably receive a refund, we may contact the customer to arrange an appropriate alternative method, subject to applicable law.