Shipping & Cancellation Policy

We currently ship our skincare and cosmetic products to:

• United States

• European Union member countries

• United Kingdom

Shipping availability may vary for certain locations, remote areas, islands, territories, or locations subject to carrier or regulatory restrictions.

If we are unable to ship an order to the address provided, we will contact you and provide an appropriate resolution.

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Free Shipping

Standard shipping is free on all eligible orders.

There is no separate shipping fee charged to customers for our standard international shipping service.

Free shipping refers to the transportation and standard delivery service provided by our selected shipping carrier. It does not necessarily include government-imposed customs duties, import taxes, VAT, brokerage fees, or other charges that may be applicable to an international shipment.

Order Processing Time

Orders are generally processed and dispatched within 1–3 business days after successful payment and order confirmation.

Orders placed on weekends or public holidays may begin processing on the next business day.

In certain circumstances, processing may take longer due to:

• Order verification

• Product availability

• Public holidays

• Customs or regulatory requirements

• Carrier-related issues

• Unexpected operational circumstances

If there is a significant delay in processing your order, we will make reasonable efforts to notify you.

Estimated Delivery Time

Our standard international delivery timeframe is generally:

10–15 business days after dispatch.

Accordingly, the overall estimated delivery timeframe is generally approximately 11–18 business days from order confirmation, including normal processing time.

Delivery estimates are provided for guidance only and are not guaranteed delivery dates.

Actual delivery time may vary depending on the destination, customs clearance, local carrier operations, weather, public holidays, regulatory inspections, and other circumstances outside our reasonable control.

Order Tracking

Once your order has been dispatched, we will provide tracking information, where available, to the email address associated with your order.

Tracking information may take some time to become active after the shipment has been handed over to the carrier.

Customers are responsible for using the correct email address and delivery information when placing an order.

Customs, Duties, Taxes and Import Charges

Because our products are shipped internationally from India, certain orders may be subject to customs duties, import taxes, VAT, brokerage fees, handling charges, or other charges imposed by the destination country or its authorities.

Our free shipping offer means that we do not charge a separate shipping fee for standard delivery. It does not mean that all government-imposed import charges are necessarily included in the product price.

Where applicable, we may pay or arrange certain customs, duties, taxes, or import-related charges on behalf of the customer. However, depending on the destination, shipment value, applicable regulations, carrier arrangements, and customs assessment, additional charges may sometimes be payable by the customer.

If any such amount is payable by the customer, it is the customer's responsibility to pay the applicable amount to the relevant customs authority, carrier, courier, or other authorized party in order to facilitate delivery.

We do not control the amount of customs duties, VAT, taxes, brokerage charges, or other import-related fees imposed by the destination country.

Customers are responsible for complying with applicable import requirements in their country.

European Union Customers

Orders delivered to countries within the European Union may be subject to applicable VAT, customs duties, import charges, or other regulatory requirements depending on the circumstances of the shipment.

Where applicable and where we are responsible for collecting or paying such charges, this will be handled in accordance with the applicable arrangement for the order.

Where an applicable tax, duty, customs charge, or other amount is not collected by us and is instead assessed at importation or delivery, the customer may be responsible for payment.

United Kingdom Customers

Orders delivered to the United Kingdom may be subject to applicable UK VAT, customs duties, import charges, or other fees depending on the value and circumstances of the shipment.

Where applicable, charges may be collected at checkout, paid by us as part of the import process, or assessed by the relevant authorities/carrier at or before delivery.

Customers may be required to provide information or make payment to customs authorities or the carrier where required for clearance and delivery.

United States Customers

Orders delivered to the United States may be subject to applicable customs duties, import taxes, fees, or other charges depending on the shipment and applicable US requirements.

Where such charges are applicable and are not collected or paid by us as part of the import process, the customer may be responsible for payment.

We cannot guarantee that a particular shipment will be exempt from customs duties, taxes, or other import-related charges.

Customs Clearance

International shipments may be inspected or held by customs authorities.

Customs clearance times are outside our direct control and may cause delivery delays.

We are not responsible for delays caused by:

• Customs inspections

• Import documentation requirements

• Regulatory authorities

• Destination-country restrictions

• Unpaid customs charges

• Incorrect or incomplete information provided by the customer

If additional documentation is required for customs clearance, customers should cooperate promptly with the carrier or relevant authorities.

Incorrect or Incomplete Delivery Address

Customers are responsible for providing an accurate and complete shipping address at checkout.

We are not responsible for delays or failed deliveries resulting from:

• Incorrect address

• Incomplete address

• Incorrect postal/ZIP code

• Incorrect phone number

• Incorrect recipient information

If a shipment is returned to us because the address was incorrect or the shipment could not be delivered, any reshipment may be subject to additional arrangements or charges.

Failed, Refused or Unclaimed Deliveries

If a customer refuses delivery, fails to collect a shipment, or does not complete a required customs clearance or payment process, the shipment may be returned to the sender.

Where a shipment is returned because of customer action or failure to complete required delivery/customs formalities, any applicable return, handling, customs, or reshipment costs may be deducted from any refund or may be payable before a replacement shipment is sent.

Lost or Delayed Shipments

If your tracking information indicates that a shipment is delayed or appears to be lost, please contact us as soon as reasonably possible.

We will work with the relevant shipping carrier to investigate the shipment.

Delivery delays caused by customs, carriers, weather, public holidays, regulatory authorities, or other circumstances outside our reasonable control do not automatically qualify as lost shipments.

Damaged Packages

If your package arrives visibly damaged, please document the condition of the package and, where possible, take photographs before opening it.

If the products inside are damaged or unusable, please contact our customer support team promptly with:

• Order number

• Photographs of the package

• Photographs of the products

• Description of the damage

We will review the matter and work with the shipping carrier where appropriate.

Product-Specific Shipping Restrictions

Certain skincare and cosmetic products may be subject to transportation, customs, import, or regulatory restrictions in particular countries.

We reserve the right to cancel or decline an order where:

• A product cannot legally be imported into the destination country;

• A carrier cannot legally or safely transport the product;

• Customs or regulatory requirements prevent shipment;

• The destination is outside our supported delivery area.

If we cancel an order for such a reason after payment has been received, we will provide an appropriate refund in accordance with our Refund Policy.

Changes to Shipping Information

If you need to change your shipping address after placing an order, contact us as soon as possible.

We will try to accommodate address-change requests before the order is dispatched. However, we cannot guarantee that an address can be changed after the order has entered the shipping process.

Delivery Estimates and Force Majeure

Our delivery timeframes are estimates and may be affected by circumstances beyond our reasonable control, including:

• Customs delays

• Severe weather

• Natural disasters

• Carrier disruptions

• Public holidays

• Government restrictions

• Regulatory requirements

• Transportation disruptions

• International logistics disruptions

We will make reasonable efforts to assist customers when such circumstances occur.