top of page

Shipping & Cancellation Policy

At Nibasu, we are committed to delivering not just products, but trust, care, and value, right to your doorstep. Every item on our platform is carefully crafted to enhance your health and wellness journey, offering a unique experience tailored to your needs.

We strive to ensure that your order reaches you quickly, securely, and seamlessly, backed by our transparent and customer-first policies. To make your experience worry-free, here’s everything
you need to know about our Shipping and Refund Policy, clearly laid out for
your convenience

Shipping Policy

Our shipping process is designed to deliver your desired products with speed and authenticity, while keeping you informed every step of the way.
Shipping Charges

  • FREE Shipping is available on all orders.

Order Processing & Delivery Timelines

  • We aim to process most orders within 6–8 business hours of order confirmation.

  • Standard delivery timelines are typically 1–5 business days after process.

  • Stay Updated - Once your order is shipped, tracking details will be shared via SMS and email. Regular updates will follow, so we recommend keeping your contact number reachable to receive timely notifications.
    *These timelines are indicative and may vary due to factors beyond our control

Authenticity & Product Identification

  • All products sold on Nibasu are sourced through authorized retailers and/or distributors to ensure 100% authenticity.

Cancellation Policy

At Nibasu, we understand that plans can change, and we’re here to support you when they do. Whether it’s a change of mind or an unexpected situation, our cancellation process is designed to be simple, transparent, and hassle-free.

Before processing cancellation

You may cancel your order by contacting our support team at support@nibasu.com or calling +91 9990849293 (10 AM – 6 PM, Mon–Sat).

After processing cancellation

If the order has already been processed, you may refuse delivery at your doorstep to cancel the order.

Auto-Cancellation:

If the logistic partner can't deliver your order due to:

  • Delivery failure, or

  • Address issues, or

  • Reasons beyond our control

your order will be automatically cancelled once it comes back to the warehouse and is verified by our team.

* Reasons beyond our control shall include any unforeseen circumstances or external factors that prevent or materially
hinder the fulfilment of your order.

bottom of page