We want you to be satisfied with your purchase. This Return Policy explains when products purchased through our website may be returned.

This policy applies to orders shipped from Delhi, India to eligible customers in the United States, European Union (EU), and United Kingdom (UK).

This policy should be read together with our Shipping & Cancellation Policy and Refund Policy.

When Can You Return an Order?

You may be eligible to return a product where:

• You received the wrong product;

• The product was damaged during delivery;

• The product is defective;

• The product is materially different from the product ordered;

• A product is missing from your order; or

• A return is otherwise required under applicable consumer protection law.

Change-of-Mind Returns

Where permitted by applicable law, customers may request a return for an eligible unopened and unused product.

Because our products are skincare and cosmetic products, opened, used, tested, or tampered-with products may generally not be eligible for change-of-mind returns due to hygiene and safety considerations.

This restriction does not affect mandatory statutory consumer rights applicable in the customer's jurisdiction.

Return Timeframe

Unless a different period is required by applicable law, return requests should generally be submitted within 3 days of delivery.

Where applicable law provides a longer statutory cancellation, withdrawal, or return period, the applicable legal requirement will take precedence.

Damaged Products

If your order arrives damaged, please contact us as soon as reasonably possible after delivery.

Please provide:

• Order number;

• Photographs of the shipping package;

• Photographs of the damaged product;

• Description of the damage; and

• Any other information reasonably requested by our customer support team.

Where appropriate, we may arrange a replacement, return, or refund.

Incorrect Product

If you receive a product different from the product ordered, please contact us promptly.

After verification, we may arrange:

• Replacement with the correct product; or

• Return and refund of the affected product.

We will provide return instructions where a return is required.

Defective Products

If you believe a product is defective, please contact us with details of the issue.

We may request:

• Photographs;

• Product/batch information;

• Description of the issue; or

• Other reasonable information needed to assess the claim.

Where a product is confirmed to be defective, we will provide an appropriate remedy in accordance with applicable law.

Products That Cannot Normally Be Returned

For hygiene and safety reasons, the following products may generally not be eligible for change-of-mind returns once opened or used:

• Opened skincare products;

• Opened cosmetic products;

• Used beauty products;

• Products with broken or removed hygiene seals; and

• Products that cannot reasonably be resold due to hygiene or safety considerations.

This restriction does not apply where applicable law provides a mandatory right of return or where the product is defective, damaged, incorrect, or otherwise does not conform to applicable legal requirements.

Condition of Returned Products

Where a return is permitted, products should generally be:

• Unused;

• Unopened;

• In their original packaging;

• Complete with original labels and accessories, where applicable; and

• In a condition suitable for resale.

Where permitted by applicable law, we may refuse a return or reduce a refund where a product has been used, damaged, altered, or handled beyond what is reasonably necessary to inspect the product.

This does not affect statutory rights relating to defective, damaged, incorrect, or non-conforming products.

Return Authorization

Please contact our customer support team before sending any product back.

Do not send a return to the sender address appearing on the shipping label unless our customer support team specifically instructs you to do so.

We may provide different return instructions depending on the reason for the return and the customer's location.

Return Shipping Costs

Where a return is required because of our error, including:

• Incorrect product supplied;

• Product damaged during delivery;

• Confirmed defective product; or

• Another issue for which we are responsible,

we will determine the appropriate return-shipping arrangement in accordance with applicable law.

For eligible change-of-mind returns, where such returns are permitted, the customer may be responsible for return shipping costs unless applicable law requires otherwise.

International Returns

International returns may be subject to customs and shipping requirements.

Customers must follow the return instructions provided by our customer support team.

Customers should not use inaccurate descriptions, values, or declarations when returning products internationally.

Customs and Return Charges

Where an international return is initiated by the customer for reasons other than a product being defective, damaged, incorrect, or otherwise our responsibility, the customer may be responsible for applicable return shipping, customs, duties, taxes, brokerage, or handling charges, subject to applicable law.

Orders That Have Already Been Dispatched

Orders may generally be cancelled only before dispatch.

Once an order has been dispatched, we are generally unable to cancel it.

If you no longer wish to receive an order that has already been dispatched, please contact us and, where legally permitted, follow the applicable return process after delivery.

Refusing delivery or failing to collect a shipment does not automatically constitute an approved return.

Consumer Rights

Nothing in this Return Policy is intended to limit or exclude any mandatory consumer rights applicable under the laws of your country or region.

Where applicable law provides a return, cancellation, withdrawal, replacement, or other consumer right that differs from this policy, the applicable legal requirement will prevail.

How to Request a Return

To request a return, please contact our customer support team using the contact information provided on our website.

Please provide:

• Full name;

• Order number;

• Product name;

• Reason for return;

• Photographs, where applicable; and

• Any other relevant information requested by our team.

We will review your request and provide further instructions.

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PRICES AND AVAILABILITY OF THE PRODUCTS AND SERVICES PROVIDED OR OFFERRED ON THE SITE ARE SUBJECT TO CHANGE WITHOUT PRIOR NOTICE AND AT THE SOLE DISCRETION OF NIBASU. 

NIBASU may revise and cease to make available any product/ services at anytime. In the event, Nibasu is unable to deliver the product to you on time or at all, you will be notified by an e-mail and your order will be automatically cancelled due to unavailability of the product or at your instructions due to failure to deliver the product on the expected time of delivery by our delivery partners. Nibasu shall not be liable to pay for any damages in such an event owing to cancellation of the order or delay in delivery.

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• THE SITE IS PRESENTED "AS IS." NEITHER WE NOR OUR HOLDING, SUBSIDIARIES, AFFILIATES, PARTNERS, OR LICENSORS MAKE ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND WHATSOEVER, EXPRESS OR IMPLIED, IN CONNECTION WITH THESE TERMS AND CONDITIONS OR THE SITE OR ANY OF THE CONTENT, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE, EXCEPT TO THE EXTENT SUCH REPRESENTATIONS AND WARRANTIES ARE NOT LEGALLY EXCLUDABLE.

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• FURTHER, TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER WE NOR OUR SUBSIDIARIES, AFFILIATES, PARTNERS, OR LICENSORS WILL BE LIABLE FOR ANY INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND (INCLUDING LOST PROFITS) RELATED TO THE SITE OR YOUR USE THEREOF REGARDLESS OF THE FORM OF ACTION WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND IN NO EVENT SHALL OUR MAXIMUM AGGREGATE LIABILITY EXCEED.

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